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Credit management

Manage your balance, payment data, transaction history and invoices.

Check the balance

In the bottom-left corner, click your user icon → Account management and go to Transactions. The remaining balance is displayed on the left. 100 credits are equivalent to €1.

Contact the Sales team to get 10,000 free credits for your starting balance.

Request free credits

Show the balance on a specific date

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Transactions.
  4. Click Calendar inline-icon Show balance and select a date. You’ll be able to view your available account balance as of 00:00 UTC on the selected date.

View the transaction history

You can view all top-ups and deductions associated with orders.

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Transactions.
TypeDescription
CatalogTransactions associated with catalog orders.
Expired creditsTransactions associated with credit expiry.
Free creditsFree credits allocated by UP42 upon request.
Invoiced consumption Enterprise Credits allocated to the balance of an account to offset consumed usage at the time of monthly invoicing. This transaction resets a negative consumption balance to zero.
ManualManual transactions performed by UP42.
ProcessingTransactions associated with processing jobs.
Purchased creditsCredit purchases.
RefundCredit refunds.
TaskingTransactions associated with tasking orders.

Export the transaction history

You can get a detailed CSV file with transaction history, including all top-ups and deductions associated with orders.

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Transactions.
  4. Click Upload inline-icon Export CSV.
  5. Select a date range. Start and end dates are fixed at UTC and don’t adjust for local time zones. The start date is set to 00:00 UTC, and the end date is set to 23:59 UTC.
  6. Click Download.

Check credits’ expiration date

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Transactions → Invoices.
  4. Check the Date column. Credits will expire 24 months after the date of purchase or allocation.

Credits expire 24 months after they have been allocated to your account. For example, credits received on January 1, 2025, can be used at the very latest on December 31, 2026. The system uses the “first-in, first-out” principle. That means that the credits with the earliest allocation date are always used first.

Download invoices

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Transactions → Invoices.
  4. Click Download inline-icon in the line of a chosen purchase.

Add or update tax information

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Billing.
  4. Enter your tax details and click Update billing information. The tax ID format depends on the country of your organization’s registered address.

Add a credit card

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Billing.
  4. Add card information and click Add payment method.

Update credit card information

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Billing.
  4. Update your card information and click Update payment method.

Troubleshooting

To get 10,000 free credits, contact the Sales team.

It’s not possible to extend your credits’ expiration to a later date. You can check the expiration date of your credits in the console.