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Access requests

Request access to restricted data.

Overview

Most products on the UP42 platform are available to all users. However, some products require a preliminary screening.

You’ll be able to access specific collections only after you’ve filled out the questionnaire and the provider has approved your request. Your request may be rejected if your organization or use case didn’t meet the provider criteria.

When you request access to a collection or purchase credits for the first time, we perform an initial compliance check. We verify that your account is associated with a legitimately registered legal entity. For more information, see Platform Services Agreement.

The check usually takes 1 business day. Your email domain must match the organization’s official domain and the credit card must be company-issued, otherwise, verification is delayed.

If you have any questions about the compliance process, contact support.

Request access

Tasking collections

  1. Open the console and go to Tasking inline-icon Tasking → Create new +.
  2. In the line of the collection you want to access, click Lock inline-icon.
  3. Click Go to questionnaire.
  4. Fill out the form and submit it.
Your request will be reviewed in up to 3 working days. You’ll get an email once a decision has been reached.

Catalog collections

  1. Open the console and go to Catalog inline-icon Catalog.
  2. Next to the name of the collection you want to access, click Lock inline-icon.
  3. Click Request access.
  4. Fill out the form and submit it.
Your request will be reviewed in up to 3 working days. You’ll get an email once a decision has been reached.

Check requests statuses

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Access requests.
  4. In the Access column, check the status of your request:
    • Pending: The provider is reviewing your request.
    • Approved: You have full access to the product you’ve requested.
    • Rejected: Your organization or use case didn’t meet the provider criteria.

Troubleshooting

Users on the legacy Discovery plan can’t order commercial data or request access to it, as well as purchase credits or get free credits, get sample data, and process assets.

Upgrade to the free Professional plan as follows:

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Click Upgrade to Professional.
  4. Provide information on your organization:
    • Search for your organization as follows:
      1. Fill in the exact legal name of your organization, as well as its postal code and country of registration. Click Search.
      2. Select your organization from the list of matching results and click Submit.
    • If you can’t find your organization, enter information about it manually. Fill in your organization’s name and address. Click Submit.