Account management

You can change your name, phone, industry, and job title as follows:

1. Open the console.
2. In the bottom-left corner, click your user icon → Profile and security.
3. Update your information. You can also subscribe to our email newsletter or unsubscribe from it.
4. Click Update profile.

1. Open the console.
2. In the bottom-left corner, click your user icon → Profile and security.
3. Click Update email address.
4. Enter your password and click Continue.
5. Enter a new email address and click Update email address.
6. In the email we’ve sent, click Change email address.

When you change your email address, all admins of your UP42 account are notified.

1. Open the console.
2. In the bottom-left corner, click your user icon → Profile and security.
3. Go to Security.
4. Enter your current password, a new password, and its confirmation.
5. Click Update password.

If you forgot your password, you can reset it as follows:

1. Go to the Reset password page.
2. Fill in your email address and click Send reset email.
3. In the email, click Reset password.
4. Create and confirm a new password. Click Save new password.

1. Open the console.
2. In the bottom-left corner, click your user icon → Account management.
3. In the Account details tab, click to copy your account ID.

1. Open the console.
2. In the bottom-left corner, click your user icon → Account management.
3. Go to Billing info.
4. Update your address and click Update billing information.

You can update all address fields except for the country. If your company domicile has changed, contact support to request a new compliance check. We’ll apply the update for you once everything is confirmed.

1. Open the console.
2. In the bottom-left corner, click your user icon → Account management.
3. Go to Billing info.
4. Enter your tax details and click Update billing information. The type of tax information needed depends on where your organization’s address is registered.
   • EU: VAT number
   • US: TIN or business registration number
   • Australia: ABN
   • India: CIN
   • Other countries: tax ID number or tax certificate

1. Open the console.
2. In the bottom-left corner, click your user icon → Account management.
3. Go to Credit card.
4. Add card information and click Add payment method.

Admins can delete an account as follows:

1. Open the console.
2. In the bottom-left corner, click your user icon → Account management.
3. Go to Account details.
4. Click Delete account and confirm you want to delete your account. This button will only be visible if you’re the only user on the account. If there are still other users, you need to remove them first.

Troubleshooting

• Check the spam folder of the email address. If the verification email isn’t in the spam folder, resend it.
• Contact your IT department. Sometimes emails may get rejected because of spam filters. Ask your IT department to whitelist the up42.com domain to allow emails to come through.

If it didn’t help, please contact support.