User management

Invite and remove users.


Overview

You can invite your colleagues to join your UP42 account to collaborate with your team by sharing data, algorithms, and results from your workspaces. The invited users will have their own workspace. In a multi-user account, you also share credits and compliance status between users. Note that credits are allocated per account, not per user.

View users

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Verified users to see names, email addresses, and roles of users in your account.

Invite users

This action can’t be done with the Viewer or Member role.

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Verified users and click Add users.
  4. Add an email address and press Enter. You can add up to 10 users at a time. When you have added everyone, select a role, and click Send invitation.

An invited user will receive an email with a link to register as a user of the main account. The invitations are valid for 48 hours. If an invitation link has expired, contact support.

Cancel an invitation

This action can’t be done with the Viewer or Member role.

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Pending users and find the user you want to uninvite.
  4. Click Menu inline-iconRemove. This will cause the sent invitation link to expire.

Remove a user

This action can’t be done with the Viewer or Member role.

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Verified users and find the user you want to remove. To remove a user, their role must be Viewer or Member.
  4. Click Menu inline-iconRemove and confirm you want to remove this user.

The removed user’s assets in storage will remain accessible to existing users.

Change a role

This action can’t be done with the Viewer or Member role.

  1. Open the console.
  2. In the bottom-left corner, click your user icon → Account management.
  3. Go to Verified users and find the user whose role you want to change.
  4. Click on the user’s role to reveal options. Select a role to apply it.

Ownership transfer is automatic. If as the account Owner you’re assigning ownership to another user, it will automatically change your role to Admin.

Troubleshooting

The merging of accounts isn’t supported. To be able to receive an invitation to join your account, the user must first delete their current account.

If the account of the user you want to invite has data that needs to be preserved, the user needs to download it before the deletion. If there are any remaining credits left on the account, they will be lost when the account is deleted.