Order tasking data

Place tasking orders through the console.


Overview

Request a satellite or an aircraft to capture your designated area with certain criteria, such as processing levels and data specifications.

Step 1. Choose a tasking collection

Step 2. Request access

Step 3. Accept a EULA

Step 4. Create an order

Step 5. Review feasibility

Step 6. Activate an order

New tasking order tab

You can also place an order using the API.

Step 1. Choose a tasking collection

To choose a tasking collection, open the console, go to Tasking icon Tasking, and click New tasking order. Find the tasking collection you want to order.

Step 2. Request access

If you want to order the chosen collection for the first time, you need to request access to it. For more information on access requests, see Restrictions.

An email from the Customer Success team usually takes up to 3 days. You can review your access request status on the Access requests page.

Step 3. Accept a EULA

If you want to order the chosen collection for the first time, you need to accept its end-user license agreement (EULA). For more information on license agreements, see EULAs.

Step 4. Create an order

If multiple people need to be alerted about a future order, create a group email and add it to the account you'll be placing an order with. Otherwise, only one person will receive notifications about it.

  1. Open the console, go to Tasking icon Tasking, and click New tasking order.
  2. Select the sensor you want to task along with your desired data product.
  3. Define an AOI or a POI.
  4. Set up order parameters and click Next. You will not be charged at this step.
  5. If you need to change details before submitting the request, click Edit Order.
  6. Click Submit Request.

If you've defined an AOI with multiple geometries, each geometry will create a separate order. Order names will be suffixed with incrementing numbers: Order 1, Order 2, etc.

Step 5. Review feasibility

After an order is placed, the Operations team will look at the order feasibility. They will evaluate the tasking parameters with the provider, and then will present the following assessments:

  • The order is possible with the given parameters.
  • The order requires modifications with suitable options proposed.

You will receive an email notifying you when your order feasibility has been assessed. To proceed, follow these steps:

  1. Open the console and go to Tasking icon TaskingMy orders.
  2. Select your order and click Feasibility.
  3. Choose a suitable option. If none of the options are suitable, contact the Operations team.
  4. Click Confirm chosen option.

You can't modify your order after accepting an option.

Step 6. Activate an order

After selecting an option, you will receive a price quote for your order. To review a price quote and activate your order, follow these steps:

  1. Open the console and go to Tasking icon TaskingMy orders.
  2. Select your order and click Price.
  3. If you are an admin, you can accept or reject this price. If you accept, the amount will be deducted from your credit balance and tasking operations will start.

Find out how to manage a tasking order using the console.