Users

You can invite others to join your UP42 account to collaborate with your team by sharing data, algorithms, and results from your workspaces. In a multi-user account, you also share credits and compliance status between users. Note that credits are allocated per account, not per user.

To see users who have access to your account, click the upper right corner → Members. You’ll be able to see their names, emails, and roles. A pending status means that the invitation hasn’t been accepted.

Admins can invite new users as follows:

1. Open the console.
2. In the upper right corner, click your workspace name → Members.
3. Click Invite member.
4. Fill in the email of a user you want to invite and click Add.
5. Click Send invites.

An invited user will receive an email with a link to register as a user of the main account. The invitations are valid for 48 hours. If an invitation link has expired, contact support.

Admins can remove users as follows:

1. Open the console.
2. In the upper right corner, click your workspace name → Members.
3. Find the user you want to remove. To remove a user, their role must be Member.
4. Click to the right of the user’s current role to reveal options.
5. Click Remove user and confirm you want to remove the user.

The removed user’s workspace and assets in storage will remain accessible to existing users.

Admins can change user roles as follows:

1. Open the console.
2. In the upper right corner, click your workspace name → Members.
3. Find the user whose role you want to change.
4. Click to the right of the user’s current role to reveal options:
   • If the user is a member, click Change to admin.
   • If the user is an admin, click Change to member.

I want to invite a user with an existing account

The merging of accounts isn’t supported. To be able to receive an invitation to join your account, the user must first delete their current account.

If the account of the user you want to invite has data that needs to be preserved, the user needs to download it before the deletion. If there are any remaining credits left on the account, they will be lost when the account is deleted.