User management

You can invite your colleagues to join your UP42 account to collaborate with your team by sharing data, algorithms, and results from your workspaces. The invited users will have their own workspace. In a multi-user account, you also share credits and compliance status between users. Note that credits are allocated per account, not per user.

There are two types of user roles:

• Member

  A regular user.

• Admin

  A user with administrative permissions.

To view users who have access to your account, click the upper right corner → User management. You’ll be able to see names, email addresses, and roles of users in your account.

Admins will see two tabs:

• To see existing users in your account, go to Verified users.
• To see users invited to your account, go to Pending users.

Admins can add new users to an existing account as follows:

1. Open the console.
2. In the upper right corner, click your workspace name → User management.
3. Click Add users.
4. Add an email address, press Enter, and click Send invitation. You can invite a maximum of 10 users at a time.

An invited user will receive an email with a link to register as a user of the main account. The invitations are valid for 48 hours. If an invitation link has expired, contact support.

Admins can cancel a pending user invitation as follows:

1. Open the console.
2. In the upper right corner, click your workspace name → User management → Pending users.
3. Find the user you want to uninvite.
4. Click → Cancel invitation. This will cause the sent invitation link to expire.

Admins can remove users as follows:

1. Open the console.
2. In the upper right corner, click your workspace name → User management → Verified users.
3. Find the user you want to remove. To remove a user, their role must be Member.
4. Click → Remove user and confirm you want to remove this user.

The removed user’s workspace and assets in storage will remain accessible to existing users.

Admins can change user roles as follows:

1. Open the console.
2. In the upper right corner, click your workspace name → User management → Verified users.
3. Find the user whose role you want to change.
4. Click to reveal options:
   • If the user is a member, click Change to admin.
   • If the user is an admin, click Change to member.

I want to invite a user with an existing account

The merging of accounts isn’t supported. To be able to receive an invitation to join your account, the user must first delete their current account.

If the account of the user you want to invite has data that needs to be preserved, the user needs to download it before the deletion. If there are any remaining credits left on the account, they will be lost when the account is deleted.