Credit management

Click the upper right corner → Credit management. Only admins can access the tab. The remaining balance is displayed on the left. 100 credits are equivalent to €1.

Your starting balance depends on your account plan:

• If you have the Discovery plan, you won’t have any credits.
• If you have the Professional plan, you’ll get 10,000 free credits after contacting the Sales team.

Request free credits

1. Open the console.
2. In the upper right corner, click your workspace name → Credit management.
3. Click Select balance date and select a date. You’ll be able to view your available account balance as of 00:00 UTC on the selected date.

Credits expire 24 months after they have been allocated to your account. For example, credits received on January 1, 2024, can be used at the very latest on December 31, 2025.

1. Open the console.
2. In the upper right corner, click your workspace name → Credit management.
3. Go to the Credit allocations tab.
4. Check the Allocation date column. Credits will expire 24 months after the allocation date.

You can view all top-ups and deductions associated with orders.

1. Open the console.
2. In the upper right corner, click your workspace name → Credit management.
3. Go to the Transaction history tab.

Transaction types

Type	Description
Catalog	Transactions associated with catalog orders.
Expired credits	Transactions associated with credit expiry.
Free credits	Free credits allocated by UP42 upon request.
Hold	Temporary credit deductions for a pending order or job. After the transaction is completed, any unspent credits will be released, and your transaction history will only reflect the actual credit consumption.
Hold release	A release of previously held credits. Any actual consumption will be deducted in a separate transaction.
Manual	Manual transactions performed by UP42.
Processing	Transactions associated with processing jobs.
Purchased credits	Credit purchases.
Refund	Credit refunds.
Tasking	Transactions associated with tasking orders.

You can get a detailed CSV file with transaction history, including all top-ups and deductions associated with orders.

1. Open the console.
2. In the upper right corner, click your workspace name → Credit management.
3. Click Export.
4. Select a date range and click Download.

1. Open the console.
2. In the upper right corner, click your workspace name → Credit management.
3. Go to the Credit allocations tab.
4. Click in the line of a chosen purchase.

1. Open the console.
2. In the upper right corner, click your workspace name → Account settings.
3. Go to Billing info.
4. Enter your tax details and click Update billing information. The type of tax information needed depends on where your organization’s address is registered.
   • EU: VAT number
   • US: TIN or business registration number
   • Australia: ABN
   • India: CIN
   • Other countries: tax ID number or tax certificate

1. Open the console.
2. In the upper right corner, click your workspace name → Account settings.
3. Go to the Credit card tab.
4. Add card information and click Add payment method.

How can I get free credits?

To get 10,000 free credits, contact the Sales team.

I want to extend expiring credits

It’s not possible to extend your credits’ expiration to a later date. You can check the expiration date of your credits in the console.