Credit management

Check balance

Click the upper right corner → Credit management. Only admins can access the tab. The remaining balance is displayed on the left. 100 credits are equivalent to €1.

Check credits expiration

Credits expire after 24 months since they've been allocated to your account. For example, credits received on the 1st of January 2022 can be used at the very last on the 31st of December 2023.

1. Open the console and click the upper right corner → Credit management.
2. Go to the Credits tab to check the expiration date and the amount of credits that will expire.

See transaction history

You can see all spending and top-ups.

1. Open the console and click the upper right corner → Credit management.
2. Go to the Transaction history tab.

Export transaction history

You can get a detailed CSV file with transaction history.

1. Open the console and click the upper right corner → Credit management.
2. Click Export.
3. Select a date range and click Download.

Download invoices

1. Open the console and click the upper right corner → Credit management.
2. Go to the Invoices tab.
3. Click Download invoice.

Update tax or credit card information

1. Open the console and click the upper right corner → Account.
2. Go to Credit card or Billing info.

The type of tax information needed depends on where your organization's address is registered:

• EU: VAT number
• US: TIN or business registration number
• Australia: ABN
• India: CIN
• Other countries: tax ID number or tax certificate

Troubleshooting

I want to extend expiring credits

It is not possible to extend your credits' expiration to a later date. You can check the expiration date of your credits in the console.