Credit management

Check balance

Click the upper right corner → Credit management. Only admins can access the tab. The remaining balance is displayed on the left. 100 credits are equivalent to €1.

Your starting balance depends on your account plan:

• If you have the Discovery plan, you won't have any credits.

• If you have the Professional plan, you will get 10,000 free credits after contacting the Sales team.

Check credits expiration

Credits expire 24 months after being allocated to your account. For example, credits received on January 1, 2023, can be used at the very latest on December 31, 2024.

1. Open the console and click the upper right corner → Credit management.
2. Go to the Credit allocations tab.
3. Click in the line of a chosen purchase.
4. Open the downloaded invoice and check the Valid until field for an expiration date of the credits from this purchase.

See transaction history

You can see all spending and top-ups.

1. Open the console and click the upper right corner → Credit management.
2. Go to the Transaction history tab.

Export transaction history

You can get a detailed CSV file with transaction history.

1. Open the console and click the upper right corner → Credit management.
2. Click Export.
3. Select a date range and click Download.

Download invoices

1. Open the console and click the upper right corner → Credit management.
2. Go to the Credit allocations tab.
3. Click in the line of a chosen purchase.

Update tax or credit card information

1. Open the console and click the upper right corner → Account.
2. Go to Credit card or Billing info.

The type of tax information needed depends on where your organization's address is registered:

• EU: VAT number
• US: TIN or business registration number
• Australia: ABN
• India: CIN
• Other countries: tax ID number or tax certificate

Troubleshooting

I want to extend expiring credits

It is not possible to extend your credits' expiration to a later date. You can check the expiration date of your credits in the console.