Credit management

Manage your balance, payment data, transaction history and invoices.


Check balance

Click the upper right corner → Credit Management. The remaining balance is displayed on the left. 100 credits are equivalent to €1.

Check credits expiration

Credits expire after 24 months since they've been allocated to your account. For example, credits received on the 1st of January 2022 can be used at the very last on the 31st of December 2023.

  1. Click the upper right corner → Credit Management.
  2. Go to the Credits tab to check the expiration date and the amount of credits that will expire.

See transaction history

You can see all spending and top-ups.

  1. Click the upper right corner → Credit Management.
  2. Go to the Transaction History tab.

Export transaction history

You can get a detailed CSV file with transaction history.

  1. Click the upper right corner → Credit Management.
  2. Click Export icon Export.
  3. Select a date range and click Download.

Download invoices

  1. Click the upper right corner → Credit Management.
  2. Go to the Invoices tab.
  3. Click Download Invoice.

Update tax or credit card information

  1. Click the upper right corner → Account.
  2. Go to Credit Card or Billing Info.

The type of tax information needed depends on where your organization's address is registered:

  • EU: VAT number
  • US: TIN or business registration number
  • Australia: ABN
  • India: CIN
  • Other countries: tax ID number or tax certificate