Credit management

Click the upper right corner → Credit management. Only admins can access the tab. The remaining balance is displayed on the left. 100 credits are equivalent to €1.

Your starting balance depends on your account plan:

• If you have the Discovery plan, you won’t have any credits.
• If you have the Professional plan, you will get 10,000 free credits after contacting the Sales team.

Credits expire 24 months after they have been allocated to your account. For example, credits received on January 1, 2024, can be used at the very latest on December 31, 2025.

1. Open the console.
2. In the upper right corner, click your workspace name → Credit management.
3. Go to the Credit allocations tab.
4. Click in the line of a chosen purchase.
5. Open the downloaded invoice and check the Valid until field for an expiration date of the credits from this purchase.

You can view all top-ups and deductions associated with orders.

1. Open the console.
2. In the upper right corner, click your workspace name → Credit management.
3. Go to the Transaction history tab.

You can get a detailed CSV file with transaction history, including all top-ups and deductions associated with orders.

1. Open the console.
2. In the upper right corner, click your workspace name → Credit management.
3. Click Export.
4. Select a date range and click Download.

1. Open the console.
2. In the upper right corner, click your workspace name → Credit management.
3. Go to the Credit allocations tab.
4. Click in the line of a chosen purchase.

1. Open the console.
2. In the upper right corner, click your workspace name → Account settings.
3. Go to Billing info.
4. Enter your tax details and click Update billing information. The type of tax information needed depends on where your organization’s address is registered:
   • EU: VAT number
   • US: TIN or business registration number
   • Australia: ABN
   • India: CIN
   • Other countries: tax ID number or tax certificate

1. Open the console.
2. In the upper right corner, click your workspace name → Account settings.
3. Go to the Credit card tab.
4. Add card information and click Add payment method.

To get 10,000 free credits, contact the Sales team.

It is not possible to extend your credits’ expiration to a later date. You can check the expiration date of your credits in the console.