Access requests

Most products on the UP42 platform are available to all users. However, some products require a preliminary screening.

You’ll be able to access specific collections only after you’ve filled out the questionnaire and the provider has approved your request. Your request may be rejected if your organization or use case didn’t meet the provider criteria.

If you request access for the first time and haven’t tried to purchase credits before, we’ll perform a compliance check. We’ll verify your identity in order to avoid any potential risk and to abide by the terms and conditions UP42 partners have for their data and algorithms. For more information, see Terms and conditions. If you have any questions regarding the compliance check, contact support.

Before you proceed with your access request, check that your account plan is Professional. Only Professional plan users can request access to restricted tasking collections.

1. Open the console and go to  Tasking → New tasking order.
2. In the line of the collection you want to access, click .
3. Click Go to questionnaire.
4. Fill out the form and submit it.

Your request will be sent to the Customer Success team and the corresponding provider. You’ll get an email once a decision has been reached.

Before you proceed with your access request, check that your account plan is Professional. Only Professional plan users can request access to restricted catalog collections.

1. Open the console and go to  Catalog.
2. Next to the name of the collection you want to access, click .
3. Click Request access.
4. Fill out the form and submit it.

Your request will be sent to the Customer Success team and the corresponding provider. You’ll get an email once a decision has been reached.

1. Open the console.
2. In the upper right corner, click your workspace name → Access requests.
3. In the Access column, check the status of your request:
   • Pending — the provider is reviewing your request.
   • Approved — you have full access to the product you’ve requested.
   • Rejected — your organization or use case didn’t meet the provider criteria.