Purchase credits

How to buy credits.


Overview

Credits are used to buy geospatial data, task new imagery, or run analytics. Only admins can purchase credits.

100 credits are equivalent to €1. The minimum purchase is 10,000 credits (€100). If you purchase 1,000,000 or more credits at a time, we provide 5% bonus credits free of charge.

Credits expire after 24 months since they’ve been allocated to your account. For example, credits received on January 1, 2024, can be used at the very latest on December 31, 2025.

Step 1. Upgrade to Professional

Step 2. Add tax information

Step 3. Add credit card information

Step 4. Proceed to purchase

Step 1. Upgrade to Professional

If you have the Discovery plan, upgrade to Professional.

Step 2. Add tax information

  1. Open the console and click the upper right corner → Account settings.
  2. Go to Billing info.
  3. Enter your tax details and click Update billing information. The type of tax information needed depends on where your organization’s address is registered:
    • EU: VAT number
    • US: TIN or business registration number
    • Australia: ABN
    • India: CIN
    • Other countries: tax ID number or tax certificate

Step 3. Add credit card information

  1. Open the console and click the upper right corner → Account settings.
  2. Go to Credit card.
  3. Add card information and click Add payment method.

Step 4. Proceed to purchase

Credits are non-refundable.

  1. Open the console and click the upper right corner → Credit management.
  2. Click Purchase credits.
  3. Chose a number of credits to purchase and click Go to checkout.
  4. Review your purchase details and click Purchase credits.

When you purchase credits for the first time, we’ll perform a compliance check. We’ll verify your identity in order to avoid any potential risk and to abide by the terms and conditions UP42 partners have for their data and algorithms. For more information, see Terms and conditions.

If for any reason the verification isn’t successful, the original charge will be reversed, and your card won’t be charged.

If you haven’t received credits within 1 business day of purchase or have any questions regarding the compliance check, contact support.

Troubleshooting

How can I get bonus credits on top of my purchase?

We provide an additional 5% of credits free of charge for purchases over 1,000,000 credits (€10,000).

I’ve purchased credits, but my credit balance hasn’t been updated

If you’re purchasing credits for the first time, we’ll perform a compliance check. We’ll verify your identity in order to avoid any potential risk and to abide by the terms and conditions UP42 partners have for their data and algorithms. For more information, see Terms and conditions. If you have any questions regarding the compliance check, contact support.