Credit management

Manage your balance, payment data, transaction history and invoices.


Check balance

Click the upper right corner → Credit management. Only admins can access the tab. The remaining balance is displayed on the left. 100 credits are equivalent to €1.

Your starting balance depends on your account plan:

Check credits expiration

Credits expire 24 months after being allocated to your account. For example, credits received on January 1, 2024, can be used at the very latest on December 31, 2025.

  1. Open the console and click the upper right corner → Credit management.
  2. Go to the Credit allocations tab.
  3. Click Download inline-icon in the line of a chosen purchase.
  4. Open the downloaded invoice and check the Valid until field for an expiration date of the credits from this purchase.

See transaction history

You can see all spending and top-ups.

  1. Open the console and click the upper right corner → Credit management.
  2. Go to the Transaction history tab.

Export transaction history

You can get a detailed CSV file with transaction history.

  1. Open the console and click the upper right corner → Credit management.
  2. Click Upload inline-icon Export.
  3. Select a date range and click Download.

Download invoices

  1. Open the console and click the upper right corner → Credit management.
  2. Go to the Credit allocations tab.
  3. Click Download inline-icon in the line of a chosen purchase.

Add tax information

  1. Open the console and click the upper right corner → Account settings.
  2. Go to Billing info.
  3. Enter your tax details and click Update billing information. The type of tax information needed depends on where your organization’s address is registered:
    • EU: VAT number
    • US: TIN or business registration number
    • Australia: ABN
    • India: CIN
    • Other countries: tax ID number or tax certificate

Add credit card information

  1. Open the console and click the upper right corner → Account settings.
  2. Go to Credit card.
  3. Add card information and click Add payment info.

Troubleshooting

How can I get free credits?

To get 10,000 free credits, contact the Sales team.

I want to extend expiring credits

It is not possible to extend your credits’ expiration to a later date. You can check the expiration date of your credits in the console.