Account management

Change your account information.


Change personal details

You can change your name, phone, industry, and job title as follows:

  1. Open the console and click the upper right corner → User settings.
  2. Go to the Personal details tab.
  3. Update your information. You can also subscribe to our email newsletter or unsubscribe from it.
  4. Click Update personal details.

Change your email

  1. Open the console and click the upper right corner → User settings.
  2. Go to the Email tab.
  3. Enter a new email address, as well as your password, and click Send verification code.
  4. Enter the verification code that has been sent to the new email address and click Continue.

When you change your email address, all admin users of your UP42 account are notified.

Change your password

  1. Open the console and click the upper right corner → User settings.
  2. Go to the Password tab.
  3. Enter your current password and a new password.
  4. Click Update password.

Reset your password

If you forgot your password, you can reset it as follows:

  1. Go to the Reset Password page.
  2. Fill in your email and click Send reset email.
  3. Copy a 6-digit reset code that was sent to your email.
  4. Paste the code in the Password reset code field.
  5. Create and confirm a new password. Click Save new password.

Delete your account

When you delete an account, you will lose all storage assets, job results, and unused credits. Any pending orders won’t be delivered.

Admins can delete an account as follows:

  1. Remove all other members and admins until you are the only user of the account.
  2. Open the console and click the upper right corner → Account settings.
  3. Go to the Account details tab.
  4. Click Delete account and confirm you want to delete your account.

Troubleshooting

I haven’t received my verification code

  • Check the spam folder of your current email address. If an email with the verification code is not in the spam folder, click Resend verification code to get a new code.

  • Make sure the new email you’ve provided is correct. If there is a typo, click Change email to restart the process.

  • Contact your IT department. Sometimes emails may get rejected because of spam filters. Ask your IT department to whitelist the up42.com domain to allow emails to come through.

If it didn’t help, please contact support.