Manage tasking orders and assets

Overview

The console allows you to monitor a tasking order, download assets, and process them.

You can also manage an order using the API.

Orders

See order information

Open the console and go to Tasking → My orders.
To find orders placed by other team members, click My account. Otherwise, stay in My workspace.
To open the order sidebar, select an order. You will only see one AOI on the basemap, even if the tasking order is for multiple AOIs.

Monitor an order

Open the console and go to Tasking → My orders to check the status of an order.
To find orders placed by other team members, click My account. Otherwise, stay in My workspace.

Placed	The order has been submitted, but not yet activated.
Cancelled	The order has been cancelled and will not be activated.
In Progress	The order has been activated and is ongoing. Tasking orders are usually delivered in increments when any part of the AOI is covered. At any time during this stage, some assets can be ready for you to download them.
Completed	All assets are ready and you can download them.

Find an order ID

Open the console and go to Tasking → My orders.
To find orders placed by other team members, click My account. Otherwise, stay in My workspace.
Select a completed order to see the sidebar.
Click above to copy the order ID.

Assets

Download an asset

To download acquired tasking assets, follow these steps:

Open the console and go to Tasking → My orders.
To find orders placed by other team members, click My account. Otherwise, stay in My workspace.
Select an order.
Go to Captured Images and click Download to get your assets as a ZIP archive.

See asset information

To find information about an asset like its content type, size, order ID, or geometry information, follow these steps:

Open the console and go to Storage → Data.
To find assets ordered by other team members, click My account. Otherwise, stay in My workspace.
Click an asset to see its information.

Find an asset ID

Open the console and go to Storage → Data.
To find assets ordered by other team members, click My account. Otherwise, stay in My workspace.
Click in the line of the chosen asset.

For more information about how to use assets in a processing workflow, see Use assets from storage.

Search for specific tasking assets

Open the console and go to Storage → Data and use the search bar to find assets with specific parameters.
To find assets ordered by other team members, click My account. Otherwise, stay in My workspace.
Specify the tags you want to search for. Tags is the only filter that can be used with tasking assets.
To search for tasking assets only, select the Tasking checkbox.
Click Search.

Use tags with tasking assets

Open the console and go to Storage → Data and use the search bar to find assets with specific parameters.
To find assets ordered by other team members, click My account. Otherwise, stay in My workspace.
Click Edit tags in the line of a chosen asset to add new tags or delete the current ones.

Troubleshooting

Is there a way to get notified when my order is ready?

Use webhooks to get notifications when a new order has been completed.

You can set it up in one of the following ways:

The agreed upon time period for my tasking order has passed

If a tasking order hasn't been delivered within the agreed time period, contact the Operations team with the order ID to extend the tasking period or get a partial refund. For more information, see Credits refund policy.

I'm not happy with the quality of the received tasking data

If the delivered data has quality issues, report this to the Operations team with the order ID within 7 days of data delivery to extend the tasking period, retask the order, or get a refund. For more information, see Credits refund policy.