See order information
- Open the console and go to
Tasking. - To find orders placed by other account users, click My account. Otherwise, stay in My workspace.
- To open the order sidebar, select an order. You will only see one AOI on the basemap, even if the tasking order is for multiple AOIs.
Monitor an order
-
Open the console and go to
Tasking to monitor an order. -
To find orders placed by other account users, click My account. Otherwise, stay in My workspace.
-
Select an order to see the footprint of the acquired scenes displayed over the order geometry. When a new asset is delivered to storage, the footprint is automatically updated, visualizing the changes as follows:
- A blue polygon or point marker indicates the order geometry.
- A pink polygon indicates the footprint of the acquired scenes associated with the delivered assets.
Check the status
- Open the console and go to Tasking to check the status of an order.
- To find orders placed by other account users, click My account. Otherwise, stay in My workspace.
| Status | Description |
|---|---|
| Wait for feasibility | The tasking parameters are being evaluated to determine if the order is possible. |
| Feasibility is ready | The tasking parameters have been evaluated, and the feasibility study is ready for review. |
| Wait for quotation | The price quote for the order is being prepared. |
| Quotation is ready | The price quote for the order is ready. The order will be activated after it is accepted. |
| In progress | The order has been activated and is ongoing. Tasking orders are usually delivered in increments when any part of the AOI is covered. At any time during this stage, some assets can be ready for you to download them. |
| Completed | All assets are ready, and you can download them. |
| Canceled | The order has been canceled and will not be activated. |
To learn about the timeframe of tasking orders, see Tasking acquisition.
Find an order ID
- Open the console and go to Tasking.
- To find orders placed by other account users, click My account. Otherwise, stay in My workspace.
- Select a completed order to see the sidebar.
- Click
above to copy the order ID.
Troubleshooting
Is there a way to get notified when my order is ready?
Use webhooks to get notifications when a new order has been completed.
You can set it up in one of the following ways:
The agreed-upon period for my tasking order has passed
If a tasking order hasn't been delivered within the agreed period, contact the Operations team with the order ID to extend the tasking period or get a partial refund. For more information, see Credits refund policy.