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Account Management

How to sign up, update, or delete your UP42 account.


Account types

Personal Accounts

If you want to explore UP42 for personal use and are not building products or solutions for a business, then sign up with a personal account. A personal account is a single-user account, so you will not be able to share data or collaborate with anyone else with this account type.

Personal accounts cannot access commercial data with the 10 000 sign-up credits. However, you can request commercial access and our team will review your request as soon as possible!

Business Accounts

If you want to use UP42 to build products internally within your organisation or build solutions for your customers, sign up to a business account.

A business account is a multi-user account. As an admin user, ensure that you invite your team to join your UP42 account, and collaborate with each other as you share workspaces and data efficiently within your business.

Tax details are mandatory for business accounts, so we can invoice you appropriately. If your business address is located in Europe, ensure that your account is associated with a valid VAT number. If your business is outside Europe, please provide a Tax Certificate, a Tax Identification Number (TIN) or an equivalent tax identifier in your country.

If a company does not provide any tax information, it will not be possible to complete the credit purchase on UP42.

Advantages of business accounts

A business account has many advantages:

  • Users can share the credits purchased by the company
  • Users can share the same compliance status of the company
  • The workspaces (including any project, workflow or job) are visible to each user
  • The admin user can invite other team members to sign up and automatically join the UP42 company account

Create account

In order to access the UP42 console, you first need to sign up. A confirmation code will be sent to your email address.

Create your account
Create your account

Fill in your personal details
Fill in your personal details

Fill in your address information
Fill in your address information

Copy and paste the confirmation code from your email
Copy and paste the confirmation code from your email

Use the free credits or purchase credits for accessing commercial data
Use the free credits or purchase credits for accessing commercial data

If you haven't received your confirmation code:

  1. Click on Resend code. The confirmation code will be sent to your email inbox.

  2. If you forgot to validate your account and you are no longer in the confirmation code window, go to the Sign in page, sign in with the email address and password. The confirmation code window will reappear. Click on Resend code. The confirmation code will be received in your email inbox.

If the confirmation code cannot be found in the email inbox, please check the spam of your email account.

How do sign-up credits work in UP42?

New users get 10 000 sign-up credits or the equivalent of 100 Euro/Dollars.

With a business account, you can use sign-up credits to access all data and all algorithms on our platform. Some products might appear restricted and might need additional approval. When the provider grants you access, you can use your sign-up credits on these products as well.

With a personal account, you can use sign-up credits to access only free data and all algorithms on our platform. Some products might appear restricted and might need additional approval. When the provider grants you access, you will need to buy a credit package to use these products.

The table below explains which data and processing algorithms are unlocked with the 10,000 sign-up credits.

Data and AlgorithmsBusiness accountsIndividual accounts
Free datasetsYesYes
Commercial datasetsYesNo
Free algorithmsYesYes
Commercial algorithmsYesYes

To find out which data and processing algorithms are covered by the sign-up credits for personal accounts, look up "signup" in the Marketplace. If you have a specific use case that you want to test using commercial datasets, please contact the sales team.

Account information

After you sign up, you can open the Console, go to the upper-right corner and select one of the account sections of interest. Each section is explained below.

Explore the account
Explore the account

Contact details

The screenshot below shows the contact details: account ID, first name, last name, email address, phone number and job title.

Contact details
Contact details

At the moment, users cannot change the email address. For more details, please contact customer support.

Password

This section displays the password information.

Password information
Password information

Change password

  1. Log in to your account and select Password.
  2. Enter your current password and a new password.
  3. Select Update Password.

Reset password

If you're currently experiencing problems signing into your account, you can reset your password by going to the Sign in page and clicking on Forgot password?. This will redirect you to a new page where you need to enter your email address. We will send you an email with a 6-digit confirmation code. Provide the confirmation code and your new password using the link from the email.

Account details

The section contains the account details: account type and address.

Account details
Account details

If you selected the wrong account type (Business or Personal), please contact the customer support team.

End User License Agreements

The section contains the EULA information associated with this account.

EULA
EULA

Members (only for business accounts)

This section displays the members of the business account and the following information: name, email and role. The user who has the admin role can add other members to the main business account by following the steps below:

  • Click Invite Member
  • A new window appears, where the admin user inserts the email address of the members
  • Click Add
  • After the admin user finished adding the email addresses, click Send Invites
  • The members get notified via email and can sign up directly as users of the main business account

One business account can have multiple users and each user has a workspace within that shared account. For more information about workspaces, please refer to our article on Workspaces.

Please note that the email invitations are valid for 48 hours. If the team members want to sign up after the invitation link expired, please contact the customer support team.

Members
Members

Credit Management

This section contains the number of available credits, the transaction history, invoices and payment data.

Credit management
Credit management

Workspace

This section displays the user's workspace and environments, where environmental variables can be set. For more details, please refer to Environments.

Workspace
Workspace

Delete account

In order to delete the account, please send a request to the customer support team and privacy. Our team will send a confirmation email once both your account and payment information have been deleted.