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Account Information

Learn more about your account functionalities (password & credit management, account deletion).


Introduction

This article explains the components of each account section: Contact, Password, Account, EULA, Access Requests, Members, Credit Management, Workspace.

After you sign up, open the Console, go to the upper-right corner and select one of the account sections.

Explore the account
Explore the account

Contact

The Contact tab contains the following information: user ID (also known as workspace ID), first name, last name, email address, phone number and job title.

Contact Details
Contact Details

At the moment, users cannot change the email address. For more details, please contact support.

Password

This section displays the password information.

Password Information
Password Information

Change password

In order to change the password, please follow the steps below:

  1. Log in to your account and select Password.
  2. Enter your current password and a new password.
  3. Select Update Password.

Reset password

If you're currently experiencing problems signing into your account, you can reset your password by following the steps below:

  1. Go to the Sign in page and click on Forgot password?.
  2. You will be redirected to a new page where you need to enter your email address.
  3. We will send you an email with a 6-digit confirmation code.
  4. Provide the confirmation code and your new password using the link from the email.

Account

The section contains the account data: account details, account verification, credit card and billing info.

Account Details

The Account Details tab consist of: account type (business or personal) and general details (name, tax ID and address).

If you selected the wrong account type (Business or Personal), please contact support.

Account Details
Account Details

Account Verification

The Account Verification tab specifies if your account details have been confirmed. If additional information is required, our support team will reach out to you.

Account Verification
Account Verification

Credit Card

The Credit Card tab contains the payment information: credit card number, credit card holder name, expiration date and CVC.

Credit Card
Credit Card

Billing Info

The Billing Info tab contains information about billing: contact name, email address, address, city, postal code, country etc.

Billing Info
Billing Info

Delete Account

In order to delete the account, please contact support and submit a request with the subject line Account Deletion Request. Our team will send a confirmation email once both your account and payment information have been deleted.

End User License Agreements

The section contains the EULA information associated with this account.

EULA
EULA

Access Requests

The Access Requests tab contains information about the status of your current access requests for restricted data or analytics: Pending, Approved, Rejected.

Access Requests
Access Requests

Members (only for business accounts)

This section displays the members of the business account and the following information: name, email and role. The user who has the admin role can add other members to the main business account by following the steps below:

  • Click Invite Member
  • A new window appears, where the admin user inserts the email address of the members
  • Click Add
  • After the admin user finished adding the email addresses, click Send Invites
  • The members get notified via email and can sign up directly as users of the main business account

One business account can have multiple users and each user has a workspace within that shared account. For more information about workspaces, please refer to our article on Workspaces.

The email invitations are valid for 48 hours. If the team members want to sign up after the invitation link expired, please contact support.

Members
Members

Credit Management

The Credit Management tab contains information about the number of available credits, payment data, transaction history and invoices.

Credits
Credits

Transaction History
Transaction History

Invoices
Invoices

Customers are also able to download a .csv file containing detailed information. To do that click the export button as seen below.

Export Credit Information
Export Credit Information

By default the .csv will contain information for the past three months, but that can be easily adjusted.

Export Date Range
Export Date Range

The downloaded spreadsheet contains the columns seen below.

Open CSV Spreadsheet
Open CSV Spreadsheet

Workspace

This section displays the user's workspace and environments, where environment variables can be set. For more information: Environments.

Workspace Settings
Workspace Settings

Workspace Environments
Workspace Environments